Refund policy and how to request a refund

The 30-day satisfaction guarantee

Within the first 30 days of your first-ever subscription, we refund you in full, no questions — more on the 30-day guarantee.

Outside the 30 days, we refund if:

• you were charged twice for the same period due to a technical issue;
• you were charged after a confirmed cancellation.

Outside the 30 days, case by case:

• medical reasons (with documentation);
• long-term technical issues that prevented you from using the service;
• a subscription bought by mistake by a family member.

When we can't issue a refund:

past the 30 days for a normal billing cycle you used; subscriptions through the Apple platform (Apple controls those refunds).

How to request a refund:

tap Chat with us, share your registered email and the date of the charge, and tell us briefly what happened. We'll respond within 24 working hours.

Refunds for App Store or Google Play purchases: Apple handles these directly at reportaproblem.apple.com.