APP & TECHNICAL

The app keeps crashing, 5 fixes

Updated 24 June 2026 · 1 min read


Work through these in order. Most crashes are fixed by step 1 or 2.

  1. Force-close and reopen. iPhone: swipe up from the bottom and pause in the middle, swipe Traininpink up off the screen, reopen. Android: tap the recent apps button, swipe Traininpink away, reopen.
  2. Update the app. iPhone: App Store, search Traininpink, Update. Android: Play Store, profile icon, Manage apps & device, Update.
  3. Restart your phone. Hold the power button, Restart. Clears memory and conflicting background processes.
  4. Free up storage space. Check Settings, General, iPhone Storage (iOS) or Settings, Storage (Android). Delete unused apps, old photos, or downloaded sessions you no longer need.
  5. Reinstall the app. Your account, subscription and progress live on our servers, nothing is lost.

Still crashing? Start a chat and share your phone model (e.g. iPhone 14, Samsung Galaxy S23), your OS version (Settings, General, About), and when the crash happens.

Still need help?

Didn't find what you were looking for?

Start a chat and we'll usually reply in seconds.

Your body already
knows what it needs.
Give it the right
method.

Start with a free 7-day trial.
Your program is ready.
Carlotta is ready. All you have to do is begin.

Try it free for 7 days

Try free for 7 days · Cancel anytime