PAYMENTS & REFUNDS
Why was my payment declined?
Updated 24 June 2026 · 1 min read
Failed payments are annoying, and usually a fast fix. Try these in order:
- Your card has expired (the most common cause). Check the expiry date. Fix: update it.
- Your billing address doesn't match the card. Fix: update the billing address with your card issuer or in your payment method settings.
- Not enough funds. Renewals happen the same day each cycle. Fix: top up your account, we'll retry automatically.
- Your bank blocked the transaction. European banks (especially Italian ones) often block recurring international charges, particularly the first renewal. Fix: approve the charge in your banking app, or call your bank and add Traininpink as a trusted merchant.
- Try a different card. Fix: add a different card and we'll retry on that one.